Frequently asked questions常見問題
Clinicon Medical Ltd. (健力醫療器材有限公司) · Last updated: 2 August 2026健力醫療器材有限公司 · 最後更新：2026年8月2日
Answers to the questions we are asked most often about ordering, delivery, servicing and returns. If your question is not here, message us on WhatsApp at 9320 9650, email info@clinicon.com.hk or call +852 2730 1883.以下是我們最常收到的訂購、送貨、保養及退貨相關問題。如未能解答您的疑問，歡迎透過 WhatsApp（9320 9650）、電郵（info@clinicon.com.hk）或致電 +852 2730 1883 與我們聯絡。
Ordering & pricing訂購與報價
How do I place an order with Clinicon?如何向健力下單？
You can order by WhatsApp on 9320 9650, by email to info@clinicon.com.hk, or by phone on +852 2730 1883. Tell us the product name or code and the quantity, and we will confirm price, availability and delivery. Orders are accepted once we issue a written confirmation or dispatch the goods.您可透過 WhatsApp（9320 9650）、電郵（info@clinicon.com.hk）或致電 +852 2730 1883 下單。請提供產品名稱或編號及數量，我們會確認價格、供應情況及送貨安排。訂單於我們發出書面確認或發貨後方為接納。
Is there a minimum order quantity?有最低訂購量嗎？
There is no minimum order quantity. Free delivery within Hong Kong applies to orders over HK$500. For orders of HK$500 or below, delivery can be arranged case by case at the applicable courier cost, which we will confirm before processing your order.我們沒有設定最低訂購量。香港境內訂單滿HK$500可享免費送貨。HK$500或以下的訂單，可按個別情況安排送貨，並收取相應快遞費用，我們會在處理訂單前與您確認。
Do you offer bulk or volume discounts?大量訂購有折扣嗎？
Yes. Bulk pricing is quote-based rather than a fixed published threshold, because rates vary by product and by current supply cost. Contact us with the item and quantity you need and we will provide an up-to-date quotation.有的。大量訂購以報價方式處理，並無固定的公開折扣門檻，因為不同產品及當時的供應成本各異。請將所需產品及數量告知我們，我們會提供最新報價。
How long is a quotation valid?報價的有效期是多久？
Quotations are valid for 30 days from the date of issue unless we state otherwise, and remain subject to availability.除另有說明外，報價自發出日起30天內有效，並視乎存貨供應情況而定。
What payment methods do you accept?接受哪些付款方式？
We accept bank transfer, cheque, FPS and cash. Approved account customers have 30 days from the invoice date to pay. First-time customers and certain goods may require payment in full before dispatch.我們接受銀行轉賬、支票、轉數快（FPS）及現金。已批核的月結客戶須於發票日期起30天內付款。首次交易的客戶及部分產品可能需於發貨前全數付款。
Do I need to open a trade account to buy from Clinicon?需要開立商業戶口才能購買嗎？
No. A trade account is not required to place an order. If you would like credit terms or regular account billing, contact us and we will advise on what is needed for your organisation.不需要。下單無須開立商業戶口。如您希望申請信用付款期或定期月結，請與我們聯絡，我們會就貴機構的情況提供建議。
Delivery送貨
What are your delivery lead times?送貨需時多久？
Consumables are generally delivered within one week. Lead times for equipment vary with stock availability at the manufacturer, so please enquire for a specific item and we will confirm the expected date before you order.醫療消耗品一般於一星期內送達。設備的交貨期視乎廠方存貨情況而有所不同，請就個別產品向我們查詢，我們會在您下單前確認預計送貨日期。
Is delivery free?送貨是否免費？
Delivery within Hong Kong is free on orders over HK$500. For orders of HK$500 or below we can arrange delivery at the applicable courier cost, advised to you before the order is processed.香港境內訂單滿HK$500可享免費送貨。HK$500或以下的訂單，我們可按相應快遞費用安排送貨，並會在處理訂單前告知費用。
Do you deliver outside Hong Kong?是否提供香港以外的送貨服務？
We deliver within Hong Kong as standard. Deliveries outside Hong Kong are possible by prior arrangement — contact us with the destination and we will advise on feasibility and cost.我們的標準服務範圍為香港境內。香港以外的送貨須事先安排，請將目的地告知我們，我們會就可行性及費用提供建議。
What should I do when the delivery arrives?收貨時應注意什麼？
Inspect the goods on delivery and check they are correct, complete and undamaged. Notify us in writing of any shortage, incorrect item or transit damage within 7 days of delivery. After 7 days the goods are deemed accepted.請於收貨時檢查貨品是否正確、齊全及無損。如發現短缺、錯發或運送損壞，請於收貨後7天內以書面通知我們。逾7天則視為貨品已獲接納。
Products, service & compliance產品、服務與合規
Which brands does Clinicon distribute?健力代理哪些品牌？
Clinicon is an authorised Hong Kong distributor for more than 30 healthcare brands, including Solventum (previously 3M Healthcare), B. Braun, Baxter, Ethicon, Terumo, Welch Allyn, Littmann, Omron, Smith & Nephew, Medline, Covidien and Swann-Morton.健力是超過30個醫療品牌的香港授權代理，包括 Solventum（前稱 3M 醫療保健）、B. Braun、Baxter、Ethicon、Terumo、Welch Allyn、Littmann、Omron、Smith & Nephew、Medline、Covidien 及 Swann-Morton。
Do you install and service the equipment you sell?貴公司是否提供設備安裝及保養服務？
Yes. Clinicon handles installation, calibration and servicing for the majority of the equipment we supply, including pharmaceutical refrigeration and diagnostic equipment. Contact us with the model concerned and we will confirm what is covered.是。健力為我們供應的大部分設備提供安裝、校準及保養服務，包括藥品冷藏設備及診斷儀器。請將相關型號告知我們，我們會確認服務範圍。
Do I need to be a licensed healthcare provider to purchase?購買是否需要持牌醫護資格？
Certain goods may be supplied only to qualified healthcare professionals, licensed institutions or authorised purchasers. We may ask for proof of eligibility before accepting an order, and may decline to supply where eligibility cannot be established.部分產品只供應予合資格的醫護人員、持牌機構或獲授權的採購方。我們可能會在接納訂單前要求提供資格證明，若無法確認資格，我們有權拒絕供應。
Does Clinicon participate in government and Hospital Authority tenders?健力是否參與政府及醫院管理局的招標？
Yes, for the products and categories we carry. To invite us to tender, email info@clinicon.com.hk, message us on WhatsApp at +852 9320 9650, or call +852 2730 1883.是的，我們會就所代理的產品及類別參與招標。如需邀請我們投標，請電郵至 info@clinicon.com.hk、透過 WhatsApp（+852 9320 9650）與我們聯絡，或致電 +852 2730 1883。
What happens if a product is recalled?產品被回收時會如何處理？
In the event of a manufacturer or regulatory recall, field safety notice or advisory, we will contact affected customers with instructions, which may include ceasing use and returning or quarantining the goods. We ask customers to assist us and the manufacturer in reaching affected end-users.如遇廠方或監管機構回收、現場安全通知或警示，我們會聯絡受影響客戶並提供指示，可能包括停止使用及退回或隔離有關貨品。我們亦懇請客戶協助我們及廠方聯絡受影響的最終使用者。
Returns退貨
Can I return a product?可以退貨嗎？
If goods arrive defective, damaged or incorrect, we will repair, replace or refund them at no additional cost, provided you notify us within 7 days of delivery. Contact info@clinicon.com.hk or +852 2730 1883 for return instructions first — goods returned without prior authorisation may not be accepted. Other returns must be unused, unopened and in resaleable condition.如貨品送達時有損壞、缺陷或發錯，只要您於收貨後7天內通知我們，我們會免費維修、更換或退款。請先聯絡 info@clinicon.com.hk 或致電 +852 2730 1883 取得退貨指示；未經授權退回的貨品可能不獲接納。其他退貨的貨品必須未經使用、包裝未開封且處於可轉售狀態。
Which products cannot be returned?哪些產品不可退貨？
For safety, hygiene and product integrity, the following cannot be returned or refunded unless defective: sterile or single-use products once opened or the sterile seal is broken; temperature-sensitive or cold-chain products such as refrigerated items; products that have been used, installed, mixed or altered; and custom, special-order or made-to-order items.基於安全、衞生及產品完整性，以下貨品除有缺陷外，一律不可退貨或退款：已開封或無菌封條已破損的無菌或單次使用產品；對溫度敏感或需冷鏈儲存的產品（如冷藏貨品）；已使用、已安裝、已混合或已改動的產品；以及訂製、特別訂購或按單生產的貨品。
For anything not covered above, see our Terms and Conditions or contact us directly.如上述內容未能解答您的疑問，請參閱我們的條款及細則，或直接與我們聯絡。